Returns Policy

Due to the apparent health and hygiene implications with adult goods. For the goods to be returned, if they are not broken, the following terms must be met:

1. 1. The goods must be unused.
   2. The goods must be in their original condition & packaging.
   3. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
   4. Any discrepancies or damaged items must be reported within 36 hours of delivery.
   5. Items that are not in sealed packaging are non-refundable and non-exchangeable.
   6. The goods must be received back within 30 days from the day you received your order.
   7. Lingerie and clothing items must be returned unworn and still in their original packaging.

If we suspect that the goods have been used or any of the above conditions are not met, then we reserve the right to return the goods.

We will issue a full refund on receipt, excluding the actual delivery charge.

Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Our Returns Address Is:

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please contact us at support@blissque.com.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will refund the gift giver, and they will find out about your return.

Need help?

Contact us at support@blissque.com for questions related to refunds and returns.

Further Reading

• Privacy Policy
• Delivery Policy
• Terms & Conditions
• 30-Days Money-Back Guarantee & Refund Procedure