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DO YOU HAVE QUESTIONS?
Last Updated May 13, 2024
Please read our FAQs below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
What is BLISSQUE?
BLISSQUE, a trademark of BLISSQUE LTD, is a premier adult store committed to providing a safe, inclusive, and sophisticated shopping experience for adults. We specialize in offering a wide range of high-quality adult toys, lingerie, accessories, and wellness products.
Our mission is to enhance the sexual health and wellbeing of our customers through our diverse product selection, knowledgeable staff, and a welcoming atmosphere.
We cater to individuals and couples seeking to explore and enrich their intimate lives. At BLISSQUE, we believe in celebrating sexuality in all its forms and are dedicated to upholding privacy and discretion for every customer.
Where is BLISSQUE located?
BLISSQUE, operated by BLISSQUE LTD is based in the United Kingdom. While our administrative and operational headquarters are in the UK, we are proud to serve a global customer base exclusively online.
Our online store allows us to reach and cater to customers worldwide, offering a wide range of adult products and accessories with the convenience and privacy of online shopping. Whether you’re in the UK or anywhere else in the world, you can easily access our extensive product range and enjoy our top-notch customer service from the comfort of your home.
Is there an age restriction for shopping at BLISSQUE?
Yes, there is an age restriction for shopping at BLISSQUE. In compliance with legal requirements and our commitment to responsible service, we only sell our products to individuals who are 18 years or older.
The age restriction applies to all customers, regardless of their location. Upon entering our website, customers are required to verify their age to ensure they meet this criterion. We take this policy seriously to promote a safe and lawful environment for adult shopping.
What types of products does BLISSQUE offer?
At BLISSQUE, we pride ourselves on offering a diverse selection of over 150 premium brands, catering to various preferences and needs. Our extensive product range includes:
- Anal Range: A comprehensive collection of anal toys and accessories suitable for both beginners and experienced users.
- Bondage Gear: From light restraints to advanced bondage equipment, we offer a variety of products for those interested in exploring BDSM.
- Lingerie: A wide array of intimate apparel ranging from sensual and seductive to comfortable and cosy, suitable for all body types.
- Condoms: A vast selection of condoms in different sizes, textures, and flavours to ensure safety and enhance pleasure.
- Games: Spice up your intimate life with our range of adult games, perfect for couples or parties.
- Hen and Stag Nights: Everything you need to celebrate hen and stag parties, including party favours, decorations, and novelty items.
- Novelties: Various fun and playful adult novelties are perfect for gifts or personal amusement.
- Relaxation Zone: Products designed to help you relax and set the mood, including massage oils, candles, and more.
- Sex Toys: Our extensive range of sex toys caters to all genders and preferences, featuring the latest innovations and classic favourites.
Our commitment is to provide high-quality, safe, and enjoyable products to enhance the sexual well-being and pleasure of our customers.
How do I know which product is right for me?
Choosing the right product from our extensive range at BLISSQUE can be both exciting and overwhelming. To help you make the best choice, consider the following tips:
Identify Your Needs and Preferences: Reflect on what you’re looking for in a product – whether it’s for solo use, for couples, specific sensations, or certain experiences.
Research and Read Descriptions: Each product on our website comes with detailed descriptions, specifications, and customer reviews. These can provide valuable insights into the product’s features and suitability.
Consult Our Guides: For many of our product categories, we offer comprehensive guides that help break down the options and their purposes. These guides are especially helpful for beginners or those trying something new.
Customer Service Support: If you’re still unsure, our knowledgeable customer service team is available to assist you. They can provide recommendations based on your interests and answer any specific questions you may have.
Start with Versatility: If you’re new to a certain category, you might want to start with a versatile, well-reviewed product that can cater to a range of preferences.
Safety and Comfort: Ensure that the product you choose is made from body-safe materials and matches your comfort level.
Remember, exploring adult products is a personal journey, and what works for one person may not work for another. We encourage you to explore at your own pace and choose products that you feel most comfortable and excited about.
Are the products at BLISSQUE safe to use?
At BLISSQUE, we prioritize the safety and well-being of our customers. All products we offer are carefully selected for their quality and safety standards. Here’s how we ensure the safety of our products:
Quality Brands: We partner with over 150 premium brands known for their high standards in manufacturing and safety.
Material Safety: Our products are made from body-safe materials. We avoid items containing harmful substances like phthalates and prioritize non-toxic, hypoallergenic, and durable materials.
Compliance with Regulations: We ensure that all products comply with the relevant safety and health regulations set forth by authorities in the adult industry.
Regular Safety Checks: Our inventory undergoes regular quality checks to ensure that each product adheres to our high safety standards.
Clear Usage Instructions: We provide clear instructions and recommendations for the safe use of each product, including guidelines for cleaning and maintenance.
Customer Feedback and Reviews: We monitor customer feedback and reviews to address any safety concerns and continuously improve our product selection.
While we take every measure to ensure the safety of our products, we also encourage our customers to read product descriptions and usage instructions carefully to ensure they choose items that are appropriate for their individual needs and comfort levels.
Is my privacy protected when shopping at BLISSQUE?
At BLISSQUE, we deeply understand the importance of privacy and discretion in our line of business. Protecting your privacy is a fundamental aspect of our service:
Secure Transactions: Our website uses advanced encryption technologies to ensure that all transactions and personal information are secure.
Discreet Packaging: All orders are shipped in plain, unbranded packaging without any indication of the contents or our store name, ensuring discretion from the moment you receive your package.
Privacy Policy Compliance: We adhere to strict privacy policies and data protection laws. Your personal information is never shared with third parties for marketing purposes without your explicit consent.
Confidential Customer Service: Any communication with our customer service team remains confidential. Our staff are trained to handle your queries with utmost respect and discretion.
Control Over Personal Information: You have control over the personal information you share with us and can opt out of any non-essential communications at any time.
Anonymous Browsing: Our website is designed to allow for anonymous browsing, so you can explore our products without having to create an account or provide personal details until you’re ready to make a purchase.
We want our customers to feel comfortable and secure at every stage of their shopping experience with BLISSQUE.
What payment methods are accepted at BLISSQUE?
At BLISSQUE, we aim to make your shopping experience as convenient as possible, which includes offering a variety of payment options. We accept the following methods of payment:
Credit and Debit Cards: We accept most major credit and debit cards, including Visa, MasterCard, American Express, and others.
Apple Pay: For a quick and secure payment process, customers can use Apple Pay.
Google Pay: Similar to Apple Pay, we also accept payments via Google Pay for a hassle-free checkout experience.
PayPal: Customers can use PayPal for a secure and efficient transaction. PayPal is known for its robust security measures, ensuring the safety of your financial information.
Pay Later with PayPal: We offer the ‘Pay Later’ option through PayPal, allowing you to make purchases now and pay for them over time, subject to PayPal’s terms and conditions.
Each of these payment methods is designed to provide a safe, secure, and user-friendly shopping experience. Your transaction details are encrypted and protected to maintain your privacy and security.
Can I return a product I purchased at BLISSQUE?
Yes, you can return a product to BLISSQUE under the following conditions, keeping in mind the health and hygiene implications associated with adult goods:
Unused Products: The goods must be unused and in their original condition and packaging.
Sealed Packaging: Items in sealed packaging that have been opened are non-refundable and non-exchangeable. This also applies to items not in sealed packaging.
Reporting Discrepancies: Any discrepancies or damaged items must be reported within 36 hours of delivery.
Return Period: Goods must be returned within 30 days from the day of receipt.
Lingerie and Clothing: These items must be unworn and still in their original packaging.
Inspection: If we suspect that the goods have been used or any of the conditions above are not met, we reserve the right to refuse the return.
Refunds: A full refund will be issued on receipt, excluding the actual delivery charge. The refund will be processed to your original payment method once we inspect and approve the return.
Exchange Option: If preferred, we can exchange the item instead of a refund.
Shipping Responsibility: The cost of returning the item is your responsibility. Delivery charges are only refundable where goods are faulty.
Returns Address: Items should be returned to:
BLISSQUE LTD, PO BOX 228, HITCHIN HERTS, SG4 0WW, UNITED KINGDOM
Please do not send the purchase back to the manufacturer.
Non-Returnable Items: Certain goods like perishable items, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items are non-returnable.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company and bank. If you’ve done this and still have not received your refund, please contact us at support@blissque.com
Gifts: If the item was a gift and shipped directly to you, you’ll receive a gift credit. If the gift giver had the order shipped to them to give to you later, the refund will be sent to the gift giver.
For any further questions or assistance with refunds and returns, please contact us at support@blissque.com
How do I make a return or exchange?
To request a refund or exchange at BLISSQUE, please follow these steps:
Review Policy: Before initiating a refund or exchange, review our Refund & Return Policy and 30-Day Return Policy to ensure eligibility.
Access Your Order:
- Go to www.blissque.com
- Navigate to My Account > Orders.
- Click on the VIEW button next to the order/product you wish to refund or exchange.
Initiate Refund or Exchange:
- Below the order details, click the Refund or Exchange button. This option is available only within the 30-day refund/exchange window.
- A Refund or Exchange Request Form will appear.
For a Refund:
- Check the products you wish to refund, or select Check All for the entire order.
- Specify the quantity for multiple items of the same product.
- Select a subject for your refund request from the dropdown menu and provide details.
- Click Submit Request.
For an Exchange:
- Check the products you wish to exchange, or select Check All for the entire order.
- Specify the quantity for multiple items of the same product.
- Click Choose Products and select the new product(s) for exchange.
- After selecting the replacement product(s), click View Order to complete the exchange process.
- Select a subject for your exchange request from the dropdown menu and provide details.
- Click Submit Request.
Confirmation: An automated email will be sent confirming the receipt of your request. We will review the request and contact you if necessary.
Preparing Your Package for Shipping
Packaging: Use the original package if possible. Otherwise, choose a suitable pack that fits the product.
Include Receipt: Print the confirming receipt sent to your email and include it in the pack. Contact us at support@blissque.com if you need a copy of the receipt.
Shipping:
- Label the package with our return address.
- The cost of shipping is your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items.
Return Address:
BLISSQUE LTD PO BOX 228 HitchinHerts SG4 0WW UNITED KINGDOM
Remember, the item is your responsibility until it reaches us. If you have any questions or need assistance, please contact us at support@blissque.com
Do you offer discreet packaging for online orders?
Absolutely. At BLISSQUE, we understand the importance of privacy and discretion for our customers. Therefore, all our online orders are shipped in discreet packaging. Here’s what you can expect:
Plain Packaging: Your order will be delivered in a plain box or envelope without any branding or logos that indicate the contents or associate it with our store.
Non-Descriptive Labeling: The shipping label on your package will not mention BLISSQUE or the nature of the contents inside.
Secure and Private: In addition to being discreet, our packaging is also secure and carefully sealed to ensure your order arrives safely and privately.
This approach ensures that your shopping experience remains confidential, from browsing and purchasing on our website to receiving your order.
How long does shipping take for online orders?
At BLISSQUE, we offer various shipping options to meet your needs. The delivery time depends on the shipping method you choose during checkout and your location:
UK Royal Mail:
- Delivery Time: 1-3 days.
- If you are not available when the parcel arrives, it will be held at the local depot for seven days for pickup. After seven days, it will be returned to us.
DPD Courier (within the UK):
- Delivery Time: 1-2 days.
- If you are not in when the parcel arrives, it will be kept at the local depot for five days for pickup. After five days, it will be returned to us.
Southern Ireland:
- Royal Mail Recorded delivery for parcels weighing less than 2kg.
- DPD Courier International for parcels over 2kg.
- Delivery Time: 3-5 days.
Europe:
- Royal Mail Recorded delivery for parcels weighing less than 2kg.
- DPD Courier International for parcels exceeding this weight.
- Delivery Time: 3-7 days.
Rest of World:
- Royal Mail Recorded delivery for parcels weighing less than 2kg.
- DPD Courier International for parcels exceeding this weight.
- Delivery Time: 3-7 days.
BFPO (British Forces Post Office):
- Dispatched by Royal Mail Recorded delivery.
- Delivery Time: 3-5 days.
Please note that these are estimated delivery times and may vary based on specific circumstances. We strive to dispatch goods promptly, ensuring that your order reaches you as quickly as possible.
Do you ship internationally?
es, BLISSQUE is pleased to offer international shipping to several countries. Currently, we deliver to the following destinations:
- Australia
- Canada
- India
- Liechtenstein
- Mexico
- New Zealand
- Norway
- Switzerland
- United Kingdom
- United States
We handle the complete dispatch of your order, including any necessary customs declarations that may be required for some countries. We strive to ensure a smooth and hassle-free international shopping experience for all our customers. So, wherever you are in these countries, you can enjoy the wide range of products that BLISSQUE has to offer.
INDULGE YOURSELF!
What should I do if my order is damaged upon arrival?
If your order from BLISSQUE arrives damaged, we are here to help resolve the issue promptly. Please follow these steps:
Report Immediately: Contact us as soon as possible, and within 36 hours of the delivery, to report the damaged item. This timely reporting is crucial for us to address the issue effectively.
Document the Damage: Take clear photos of the damaged item and the packaging. This documentation is necessary for our internal investigation and to assist in the claims process with our shipping partners.
Contact Customer Service: Email us at support@blissque.com with your order number, a detailed description of the damage, and the photos you’ve taken.
Keep All Packaging: Retain the original packaging and all contents until the issue is resolved. This may be required for inspection or when returning the product.
Follow Our Guidance: Our customer service team will guide you through the next steps, which may include a return, exchange, or refund. We will work diligently to ensure a satisfactory resolution.
We understand the disappointment that comes with receiving a damaged order and we are committed to resolving such matters efficiently and to your satisfaction.
How do I contact customer service?
At BLISSQUE, we are committed to providing exceptional customer service. Should you have any queries, concerns, or need assistance with our products or services, there are several ways to reach our customer service team:
Email: For general inquiries or support, you can email us at support@blissque.com. We aim to respond to all emails within 24 hours.
Contact Us: You can also use the contact form available on our website. Just fill in your details and query, and we will get back to you as soon as possible.
Social Media: You can reach out to us through our social media platforms. We are active on various channels and respond to messages and comments.
Phone Support: While our primary support channels are digital, you can also contact us via phone during business hours for urgent matters. The contact number is available on our website.
We are here to ensure that your experience with BLISSQUE is as enjoyable and hassle-free as possible. Whether you need product advice, help with an order, or have any other questions, our dedicated team is ready to assist you.
How is customer data protected at BLISSQUE?
At BLISSQUE, we take the security and privacy of our customers’ data very seriously. Here are the key measures we have in place to ensure your data is protected:
Data Encryption: Our website uses advanced SSL (Secure Socket Layer) encryption to protect your personal and financial information during transactions.
Compliance with Data Protection Laws: We strictly adhere to data protection laws and regulations, ensuring your information is handled responsibly and lawfully.
Secure Payment Processing: All payment information is processed securely. We do not store your credit card details on our servers (except if You express the wish to save your preferred payment method), and we use reputable payment gateways to handle transactions.
Privacy Policy: Our comprehensive privacy policy outlines how we collect, use, and protect your information. This policy is readily available on our website for your review.
Limited Access to Information: Access to personal data is strictly limited to authorized personnel who need it to perform their job functions and are trained in securely handling this information.
Regular Security Audits: We conduct regular security audits and updates to our digital infrastructure to prevent unauthorized access and potential security breaches.
Customer Control Over Data: We allow our customers to access, update, or delete their personal information as needed.
Your trust is important to us, and we are always committed to maintaining the confidentiality and integrity of your personal data.
Are there any special promotions or sales events I should know about?
At BLISSQUE, we regularly offer exciting promotions and special sales events to provide our customers with fantastic deals on our wide range of products. Here’s how you can stay informed about our latest offers:
Newsletter Subscription: Sign up for our newsletter to receive updates on new products, exclusive offers, and upcoming sales events directly in your inbox.
Follow Us on Social Media: Stay connected with us on social media platforms like Facebook, Instagram, Pinterest, Tumblr and YouTube for real-time announcements of flash sales, special promotions, and exclusive discounts.
Check Our Website Regularly: Visit the BLISSQUE website often, as we frequently update our promotions and special deals section.
Seasonal and Holiday Sales: Look out for our special holiday sales around occasions like Valentine’s Day, Black Friday, Cyber Monday, and others, where we often offer significant discounts on various products.
Loyalty Rewards: If you are a part of our loyalty program, you can enjoy exclusive members-only promotions and early access to sales events.
By taking advantage of these opportunities, you can enjoy the premium products offered by BLISSQUE at even more attractive prices. Don’t miss out on the chance to enhance your experiences with our fantastic deals!
Can I have items shipped to a P.O. Box?
Yes, BLISSQUE does offer shipping to P.O. Box addresses. However, there are a few things to keep in mind when selecting a P.O. Box as your delivery address:
Carrier Limitations: Some of our carriers may have restrictions on delivering to P.O. Boxes. Therefore, it’s important to check the specific carrier’s policy when you place your order.
Parcel Size Restrictions: P.O. Boxes may have size limitations for parcels. Ensure that the size of your P.O. Box can accommodate the items you order.
Shipping Options: While we strive to accommodate P.O. Box deliveries, certain shipping options or special delivery services may not be available for P.O. Box addresses.
Delivery Timeframes: Deliveries to P.O. Boxes might be subject to different delivery timeframes compared to standard addresses. Please consider this when expecting your order.
Updating Delivery Information: If there are any issues with shipping to your P.O. Box, our customer service team will contact you to arrange an alternative delivery solution.
We recommend that you double-check your P.O. Box details and the suitability of this option for your order to ensure a smooth delivery process.
Is there a maximum quantity I can order for a particular item?
At BLISSQUE, we understand our customers’ varied needs and preferences. However, to ensure equitable access to our products for all our customers, we may set maximum quantity limits on certain items. Here’s what you should know:
Product-Specific Limits: Some products, especially those in high demand or limited availability, may have a maximum quantity limit per order. These limits help prevent stock shortages and ensure more customers have access to popular items.
Bulk Orders: If you’re interested in placing a bulk order or require quantities beyond our set limits, please contact our customer service team at support@blissque.com. We can discuss your specific needs and check availability.
Policy Updates: Maximum quantity limits are subject to change based on stock availability and demand. Please refer to the product page for the most current information on quantity restrictions.
Large Orders for Events or Businesses: If you’re ordering for an event, business, or other large-scale purposes, we encourage you to reach out to our customer service for assistance and potential special arrangements.
We strive to provide a fair and balanced shopping experience for all our customers, and our quantity limits are designed to support this goal.
Are all the products listed on the website currently in stock?
At BLISSQUE, we make every effort to keep our online inventory up to date. However, there are occasions when a product listed on our website may not be immediately available due to high demand or supply issues. Here’s what you can expect:
Real-Time Inventory Updates: Our website is regularly updated to reflect the current stock levels. Products that are out of stock are usually hidden from the listing.
Backorder Options: For some popular items that are out of stock, we may offer the option to backorder, allowing you to purchase the item and receive it when it becomes available again.
Order Processing: In the rare event that you order a product that has just gone out of stock, our customer service team will contact you promptly to offer alternatives or process a refund.
Regular Restocks: We regularly replenish our inventory, so if an item is out of stock, it’s likely to be available again soon.
We recommend checking the product pages for the most current stock information or contacting our customer service for specific inquiries.
How are product reviews and ratings determined on your website?
At BLISSQUE, we value transparency and customer feedback, which is why we use Trustpilot, a reputable third-party review service, for all our product reviews and ratings. Here’s how it works:
Independent Reviews: After purchasing a product, customers are invited to leave a review on Trustpilot. These reviews are independent and unfiltered, ensuring genuine and unbiased feedback.
Trustpilot Ratings: Each product’s rating on our website is an aggregate of the scores given by customers on Trustpilot. This system ensures that the ratings you see are based on the experiences of real users.
Review Moderation: While Trustpilot reviews are independent, they are moderated by Trustpilot’s team to ensure compliance with their guidelines, which prohibits offensive language, discriminatory remarks, and other inappropriate content.
Direct Feedback Integration: Customers can leave reviews directly through Trustpilot, and these reviews are then reflected on our product pages, providing prospective customers with valuable insights from those who have already purchased the products.
Transparency: We aim to maintain transparency in customer feedback, and therefore, do not manipulate or selectively publish reviews. All customer experiences, whether positive or negative, are visible to give you a comprehensive view of our products.
By using Trustpilot, we ensure that our product reviews and ratings are honest, transparent, and helpful for our customers in making informed purchasing decisions.
How can I update my account information?
Keeping your account information up-to-date at BLISSQUE is simple and straightforward. Here’s how you can update your details:
Log In to Your Account: First, log in to your account on our website, www.blissque.com
Access My Account: Navigate to the ‘My Account Dashboard’ section once logged in. Here, you will find options to view and edit your account details.
Edit Your Information: In the My Account Dashboard, you can update personal information such as your name, email address, contact details, payment methods and shipping address. Click on the relevant section you wish to update.
Save Changes: After making the necessary changes, be sure to save them. You may be asked to confirm your password or complete an additional security step to verify your identity.
Review for Accuracy: Double-check that all the information entered is correct and up-to-date to ensure smooth transactions and communications.
Contact Customer Support if Needed: If you encounter any issues or need assistance, our customer support team is available to help. You can reach them at support@blissque.com.
Remember, keeping your account information current is crucial for seamless order processing, delivery, and staying informed about the latest offers and updates from BLISSQUE.
What should I do if I forgot my account password?
If you have forgotten your password for your BLISSQUE account, don’t worry! Resetting it is a quick and easy process:
Go to the Login Page: Visit the login section on our website, www.blissque.com
Select ‘Lost Password’: Look for the ‘Forgot Password’ link, usually located below the log in fields.
Enter Your Email: You will be prompted to enter the email address associated with your BLISSQUE account. Make sure to use the email address you registered with.
Check Your Email: After submitting your email, check your inbox for a password reset email from us. If you don’t see it immediately, it’s a good idea to check your spam or junk folder.
Follow the Reset Link: In the password reset email, you will find a link or instructions to reset your password. Click on the link and follow the instructions provided.
Set a New Password: You will be redirected to a page where you can set a new password. Choose a strong and secure password that you haven’t used before.
Log In with New Password: Once your new password is set, you can return to the login page and access your account with your new credentials.
Contact Support if Needed: If you’re experiencing any issues during this process or if you do not receive the password reset email, please contact our customer support at support@blissque.com for assistance.
Remember, it’s important to keep your password secure and to not share it with others. Regularly updating your password is also a good practice for enhancing the security of your account.
How do I report a problem with the website?
If you encounter any issues while using the BLISSQUE website, we encourage you to report them so we can improve your browsing and shopping experience. Here’s how to report a problem:
Detailed Description: When encountering a problem, try to note as much detail as possible. This includes the specific page or section where the issue occurred, any error messages displayed, and what action you were attempting to perform.
Contact Us: Report the problem to us via email at support@blissque.com. Include your detailed description along with any relevant screenshots, if possible. This information helps us to understand and address the issue more effectively.
Use the Contact Us Form: Alternatively, you can use the contact form available on our website to report the issue.
Include Contact Information: Provide your contact information in your report so we can reach out to you for any further information or to update you on the resolution.
Patience and Feedback: After reporting the issue, please allow us some time to investigate and resolve it. We may contact you for further clarification or to inform you once the issue is fixed.
We appreciate your help in reporting any problems you encounter, as it assists us in enhancing the overall user experience on our website.
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